Refund policy

All sales are final. Please read this policy before you place an order. By placing an order you agree to it.

No refunds, returns or exchanges

Hair is a personal care product. For hygiene reasons we cannot take hair back once it has left us, so we do not offer refunds, returns or exchanges. This includes a change of mind, choosing a different length, texture, lace or density, and hair that has been opened, worn, washed, colored, cut or styled.

Before you order

Please check the length, texture, lace and density of everything in your bag before you pay. All of our hair comes in natural black. If you are not sure what to choose, contact us before you order and we will gladly help.

Every hair order has a processing time of 4 to 7 business days before it ships. You confirm this when you place your order.

Cancelling or changing an order

We start preparing your order as soon as it is placed, so orders cannot be cancelled. If your shipping address is wrong, contact us right away with your order number. We will try to correct it before the order ships, but we cannot promise to.

If something is wrong with your order

If your order arrives damaged, or you received a different item from the one you ordered, contact us within 48 hours of delivery. Include your order number and photos of the hair and the package. Please keep the hair unworn and in its packaging while we look into it. We will review it and reply to you.

Shipping and delivery

We email you a tracking number when your order ships. Please make sure your shipping address is complete and correct at checkout. If tracking shows your package was delivered but you cannot find it, check with your neighbors and the carrier first, then contact us with your order number.

Wholesale orders

This policy applies to wholesale orders too.

Contact

Questions about this policy? Please call us at 954-477-1082, email us at info@packsofhair.com, or send us a message on our contact page. See also our terms of service.